Support & Hosting

Our clients continue to work with us in the long-term because of our honest, clear and creative advice. We offer a comprehensive range of hosting and support services that cater to the diverse needs of our clients, offering both flexibility and peace of mind. With our tailored solutions, you have the freedom to choose the combination of services that best aligns with your business requirements.

With our optional, flexible service packs, you’ll have access to a whole range of services, including UX, design, development, marketing support and training! With our dedicated support desk and ticketing platform, we make it easy for you to get support when you need it.

Don’t let maintenance and support hold you back from reaching your business goals and let us do the heavy lifting for you. All websites need upgrading from time-to-time as new bugs or security flaws are discovered. 

We prioritise the security of your Drupal, WordPress, or Laravel website. We regularly perform updates and patches to ensure your site is up-to-date and protected from potential vulnerabilities. By proactively managing security updates, we provide you with the confidence and peace of mind that your website is secure and safeguarded against potential threats.

Our dedicated website and software support team comprises a skilled group of experienced developers who are committed to providing exceptional support to our clients. They play a crucial role in ensuring the smooth operation and maintenance of websites and software applications. 

When handling support requests, our team address and prioritise each ticket based on its urgency and impact on clients' operations. They understand the importance of timely response and resolution, and  provide prompt solutions and minimize any disruptions to our clients' digital presence. We keep our clients informed throughout the support process, providing regular updates on the progress and status of their requests.

To ensure that our support team stays up-to-date with the latest technologies and industry best practices, continuous learning and training are fully supported. Our developers actively engage in professional development activities, attending workshops, conferences, and training sessions to enhance their skills and expand their knowledge base.